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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4951
Experience:  Indept expertise on MS Office package
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L cant remember the email address and password ***** my

Customer Question

hi, l cant remember the email address and password ***** my account
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to know that you are facing problem logging in to your email account. Forgot password ***** ***** however if you forget your email address then there would be a bit difficulty in retreiving it.
Expert:  michelleclive replied 1 year ago.
Who is your email service provider.
Customer: replied 1 year ago.

sky

Expert:  michelleclive replied 1 year ago.
do you know the username of your sky account?
Customer: replied 1 year ago.

account no, 622537699515

Expert:  michelleclive replied 1 year ago.
let me know your last name and post code.
Customer: replied 1 year ago.

po119ba

Expert:  michelleclive replied 1 year ago.
There is an optional Remote Connect Service - Quick ResolutionI can retreive the email address and the password ***** your computer.Remote access is an optional additional service offer with a minimal one-time flat fee (£15). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
Customer: replied 1 year ago.

yes go for remtoe assiistance

Expert:  michelleclive replied 1 year ago.
Please agree to the remote support service and i will give you a remote link to run.
Customer: replied 1 year ago.

agree

Expert:  michelleclive replied 1 year ago.
Click here to run remote
Expert:  michelleclive replied 1 year ago.
Join Your Remote Desktop SessionHow Remote Desktop WorksAgree to the Remote Desktop Legal Disclaimer below.The Remote Desktop client file will automatically download to your computer.Open the Remote Desktop client file on your computer and you will be connected to a session with your Expert.After agreeing to the Remote Desktop Legal Disclaimer, you can always download the client again if need be.
Expert:  michelleclive replied 1 year ago.
I see you have declined the remote assistance?
Expert:  michelleclive replied 1 year ago.
you do not want remote assistance?
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4951
Experience: Indept expertise on MS Office package
michelleclive and other Microsoft Office Specialists are ready to help you
Expert:  michelleclive replied 1 year ago.
Customer Hi this is Michellemichelleclive: i am connected to the remote screen nowmichelleclive: may i take the mouse control ?Guest: yesmichelleclive: please dont move the mouse now i will take it over.Guest: okmichelleclive: please click on get extra help for the remote sessionmichelleclive: now let me fix your sky emailmichelleclive: enter your last nameGuest: terrypagemichelleclive: do you remember the usernamemichelleclive: go ahead and fill in the required detailsmichelleclive: Please check the columns carefully and enter the detailsmichelleclive: Please waitmichelleclive: now this is very important think of a new password ***** enter it twice and do write it down on a piece of papermichelleclive: enter the new password ***** resetted nowmichelleclive: enter the new passwordGuest: jumping654michelleclive: email recovered and issue fixed.michelleclive: we are all set now?
Expert:  michelleclive replied 1 year ago.
Guest: yes thank you
Expert:  michelleclive replied 1 year ago.
Customer i will exit from the remote screen now please note down your email in a piece of paper and the password ***** that you dotn forget
Customer: replied 1 year ago.
***@******.*** passwordjumping654
Expert:  michelleclive replied 1 year ago.
Please dont provide your password ***** this i have asked you to note it down for your self on a paper and not here.Please change your password *****

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