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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38405
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Outlook 2010 will not start or verify license.

Customer Question

Outlook 2010 will not start or verify license.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me please the exact message you get when outlook tries to start?
And which version of windows are you using?
What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.

I am using Windows 10.

The startup controller has encountered an error and will now close the application.

Can not verify your license.

Expert:  Richard replied 1 year ago.
you are getting this when installing outlook?
Customer: replied 1 year ago.

Yes.

Customer: replied 1 year ago.

Do you want to go to remote support?

Customer: replied 1 year ago.

I will try again on 5 November, I have to get some sleep before work tomorrow.

Expert:  Richard replied 1 year ago.
Sorry, by the time you replied I was not online Gary
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you