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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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3weeks ago emails stopped 2days later kept getting pop up for

Customer Question

3weeks ago emails stopped 2days later kept getting pop up for exchange password ?! It said use use Apple ID but wouldn't accept it .i am a novice at all this, I have gone into settings and touched iCloud since then when I touch mail I get a list of servers eg exchange,outlook and others.i have tried opening exchange account and get so far then told it failed. I want to keep my email address,please help.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me your email address please so I know which email service this is for
Thank you
Customer: replied 1 year ago.
***@******.***
Expert:  Richard replied 1 year ago.
Thank you
You need to reset the password ***** another methods as this is not related to your iCloud account.
Use my link below and reset the password *****
https://account.live.com/ResetPassword.asp
Then use this new password ***** sign into your account
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else Let me know the results please
Thank you
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
What happens next
Expert:  Richard replied 1 year ago.
you need to do the instructions I gave please, I repeated them below
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you

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