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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 5640
Experience:  Indept expertise on MS Office package
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I have Microsoft Word 2010. last day or so I cannot

Resolved Question:

I have Microsoft Word 2010. For the last day or so I cannot access my files or add to them. I receive this - Microsoft Word has stopped working; Windows will close the programme
Submitted: 1 year ago.
Category: Microsoft
Expert:  michelleclive replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.Please let me know if you have windows xp, vista, 7, 8 or 10 on your computer
Customer: replied 1 year ago.
Windows 10
Customer: replied 1 year ago.
Sorry Michelle - not used to this back and forth. hope you got my reply - Windows 10
Expert:  michelleclive replied 1 year ago.
ok...when was the last time it was working fine
Customer: replied 1 year ago.
2 days ago
Customer: replied 1 year ago.
Michelle - can I stick to this message system; not add further costs for telephone
Expert:  michelleclive replied 1 year ago.
sure, you can ignore the phone call offer messagethat usually comes up to offer an add on service
Expert:  michelleclive replied 1 year ago.
when does word close and give the error..immediately after opening it or only when you open a particular file
Customer: replied 1 year ago.
I go on to Documents, pick the one I want, pick the particular file and up comes the message that Microsoft Word isn't working
Expert:  michelleclive replied 1 year ago.
have you tried opening any other file
Expert:  michelleclive replied 1 year ago.
any other word file
Expert:  michelleclive replied 1 year ago.
does it do this for all word files
Customer: replied 1 year ago.
I've tried in on lots of files and on each one I am told that it has stopped working, will close the programme and notify me if there's a solution
Expert:  michelleclive replied 1 year ago.
There is an optional Remote Connect Service - Quick ResolutionRemote access is an optional additional service offer with a minimal one-time flat fee (£15). t is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you.let me know if you want to opt for remote assistance.
Customer: replied 1 year ago.
Yes, ok. I'll agree to it
Expert:  michelleclive replied 1 year ago.
ok..give me a moment i will share the remote link with you
Expert:  michelleclive replied 1 year ago.
click here for remote access in the page that opens agree to the disclaimerdownload and run the fileallow it to install
Customer: replied 1 year ago.
What do I do? Where is the page that opens? you can see that I'm not very expert
Expert:  michelleclive replied 1 year ago.
click here
Expert:  michelleclive replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further
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