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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37908
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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My hotmail account keeps saying ;Two folders in your mailbox

Resolved Question:

my hotmail account keeps saying ;Two folders in your mailbox have the same name
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. When did this issue first occur?Was there any change recently to your email or your computer that may have caused this issue?Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
started about 4 days ago
windows was put on to one of my apple devices
Expert:  Viet -MS Office Tech replied 1 year ago.
Is it Windows xp, vista, or 7, or 8, 10? Is the issue occuring on your computer? Or on the Apple device? Thank you.
Customer: replied 1 year ago.
not sure as a family member installed it, i only have apple devices
Expert:  Viet -MS Office Tech replied 1 year ago.
Is it Apple / Mac computer? Or iPad or iPhone, etc.? Thank you.
Customer: replied 1 year ago.
macbook/ iPhone
Expert:  Viet -MS Office Tech replied 1 year ago.
Is the issue on the macbook and/or iphone?Can you sign in your hotmail email at the website hotmail.com website, then let me know if you see any same name for two folders?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
still there
Expert:  Viet -MS Office Tech replied 1 year ago.
Yes. did you see my previous response on this web page?
Expert:  Viet -MS Office Tech replied 1 year ago.
Is the issue on the macbook and/or iphone?Can you sign in your hotmail email at the website hotmail.com website, then let me know if you see any same name for two folders?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
hotmail site took me to outlook
Expert:  Viet -MS Office Tech replied 1 year ago.
That's fine. Hotmail and Outlook are the same. Please sign in your hotmail there if prompted, then then let me know if you see any same name for two folders?Please reply at the box below. Thank you.
Customer: replied 1 year ago.
it is still there titled microsoft outlook then message
Expert:  Viet -MS Office Tech replied 1 year ago.
Please answer this question: After signing in your hotmail at the hotmail.com, do you see any same name for two folders there? (Do not check Microsoft Outlook application for now.)Please reply at the box below. Thank you.
Customer: replied 1 year ago.
not sure what you mean
this is what it says ;Two folders in your mailbox have the same name
Expert:  Viet -MS Office Tech replied 1 year ago.
Does it say this in the hotmail.com (outlook.com website)? Or in the Microsoft Outlook program? Thank you.
Customer: replied 1 year ago.
both
Expert:  Viet -MS Office Tech replied 1 year ago.
Close Microsoft Outlook application, then at the hotmail.com website, can you right-click (or Ctrl + click) on the folder with the same name and rename it to something else? Thank you.
Customer: replied 1 year ago.
I've tried renaming microsoft outlook but it keeps going back
Expert:  Viet -MS Office Tech replied 1 year ago.
Quit Microsoft Outlook program first, then rename the same folder name at the hotmail.com website, then let me know if it still gives the same error at the hotmail.com website or not. Thank you.
Customer: replied 1 year ago.
still the same
Expert:  Viet -MS Office Tech replied 1 year ago.
Were you able to rename the folder with the same name at hotmail.com website? thank you.
Customer: replied 1 year ago.
i am now confused, i think it best to go remote support ?
Expert:  Viet -MS Office Tech replied 1 year ago.
Sorry, yes, please accept the remote support offer, then please do the following in order to connect with me remotely:Please click on the website below:http://connect.teamviewer.com/Then download / run the file called TeamViewerQS...Then tell me the ID and password ***** will provide in the TeamViewer program.Do not close the TeamViewer program.Please reply at the box below. Thank you.
Viet -MS Office Tech and 7 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 1 year ago.
Please click on the website below to connect remotely with me:http://connect.teamviewer.com/Then download / run the file called TeamViewerQS...Then tell me the ID and password ***** will provide in the TeamViewer program.Do not close the TeamViewer program.Please reply at the box below. Thank you.
Customer: replied 1 year ago.
i cannot get on to team viewer program ?
Expert:  Viet -MS Office Tech replied 1 year ago.
Open the Downloads window or open Finder, then open Downloads folder there, then open the TeamViewer... item there, then let me know the ID and Password ***** the TeamViewer window. Please reply at the box below. Thank you.
Customer: replied 1 year ago.
its not working
Expert:  Viet -MS Office Tech replied 1 year ago.
On the Mac computer, please tell me what happens when you click on the website http://connect.teamviewer.com/, do you see the item TeamViewer... at all? If yes, what happens when you open it? What do you see in the TeamViewer application? Thank you.
Customer: replied 1 year ago.
it goest to team viewer website, when i download it gets lost ?
Expert:  Viet -MS Office Tech replied 1 year ago.
Open Finder, then open Downloads folder, then do you see the item TeamViewer... there? Thank you.
Customer: replied 1 year ago.
i found it in there
Expert:  Viet -MS Office Tech replied 1 year ago.
Great. Open TeamViewer in Downloads folder, then tell me the ID and password ***** it. Thank you.
Customer: replied 1 year ago.
this is making my mac go weird, will i be able to go to phone support and not be charged again or just pay the difference ?
Expert:  Viet -MS Office Tech replied 1 year ago.
I do live online support. Can you please just open the TeamViewer item in Downloads folder, then ell me the ID and password ***** it. Thank you.
Customer: replied 1 year ago.
mac doesn't like it can i have none support please
Expert:  Viet -MS Office Tech replied 1 year ago.
What did the Mac say when you open the TeamViewer item in Downloads? What's the full message? Thank you.
Customer: replied 1 year ago.
it wants licensing agreement etc, I've been doing this for an hour and spent 30 pounds i just want it sorted
Expert:  Viet -MS Office Tech replied 1 year ago.
Just agree, and continue, then it will shows the ID and password, then let me know. Thank you.
Customer: replied 1 year ago.
prefer phone help
Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry; with phone support, it's harder for this issue because it requires you to do the troubleshooting steps on the computer. It's a lot easier with remote support because that would allow me to see your computer's screen, then I can troubleshoot the issue for you. Please install the TeamViewer application, then tell me the ID and Password ***** it. Thank you.
Customer: replied 1 year ago.
how do i uninstall microsoft ?
Expert:  Viet -MS Office Tech replied 1 year ago.
Do you mean uninstall Microsoft Outlook program?
Customer: replied 1 year ago.
windows
Expert:  Viet -MS Office Tech replied 1 year ago.
I'm not sure what you mean. You have a Mac computer, not a Windows computer. Can you please install the TeamViewer application? Thank you.
Customer: replied 1 year ago.
im not happy with this service, its been expensive and time consuming and i have the same problem
Expert:  Viet -MS Office Tech replied 1 year ago.
I'm sorry, we guarantee our service, so don't worry; I really need you to open the item TeamviewerQS in the Downloads folder in Finder, then tell me the ID and Password ***** the Teamviewer application, then I will fix the issue directly on your computer for you. Thank you.
Customer: replied 1 year ago.
id 163 712 077
password ***** chn
Expert:  Viet -MS Office Tech replied 1 year ago.
I tried a fix via remote support. Please let me know if there is still any issue later. Thank you.
Customer: replied 1 year ago.
seems to be sorted now , thanks
Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. Great. Thank you again.