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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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An update 10 KB3118754 freezes during download at 45% Restarting

Customer Question

An update for win 10 KB3118754 freezes during download at 45%
Restarting does not solve
Submitted: 1 year ago.
Category: Microsoft
Customer: replied 1 year ago.
How long before answer??
Expert:  Byron replied 1 year ago.
Hi Gerald. My name is***** you for your question and the opportunity to assist.Try this to see if you can get the download unstuck.Right-click on the Start button and select Command Prompt (Admin)At the blinking prompt in the black windows type the following two commands, pressing Enter after eachnet stop wuauservnet stop bitsThen open This PC and open you C: drive folder and go here: C:\Windows\SoftwareDistributionand delete all the files and folder inside the SoftwareDistribution folder.Once that is done open Command Prompt (Admin) again and type the following 2 commands pressing Enter after each.net start wuauservnet start bits.If any of the files in the SoftwareDistribution folder are in use and can't be deleted, restart your computerand run the stop commands again and then try again to delete them.
Customer: replied 1 year ago.
Ok but will be later this evening
Expert:  Byron replied 1 year ago.
No worries. Let me know how it goes.
Customer: replied 1 year ago.
Your first net step wuauserv was failed for sytax
Customer: replied 1 year ago.
Access was denied
Customer: replied 1 year ago.
Please stop my payment.
I will get back to you when I have more time and start again.
Gerald
Expert:  Byron replied 1 year ago.
No problem, GeraldLet me know when you are available again.Those messages are easily overcome.