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Bryan
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 11640
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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My Surface comes up with password ***** is no longer recognised.

Resolved Question:

My Surface comes up with password ***** is no longer recognised. How can I reset or delete password?
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Bryan replied 1 year ago.
Hi, and thank you for asking your question. Are you referring to your Windows user account's password? If so, do you see any email address listed for your account, at the logon screen? Please reply back to me below. Thank you.
Customer: replied 1 year ago.
I have an address of***@******.*** which I have tried to change password ***** success I just want to revert to no password *****
Customer: replied 1 year ago.
What can I do? I await your response
Expert:  Bryan replied 1 year ago.
Please accept my apologies for the delay - I just received your reply. Now, do you have a phone number ending with -83, by any chance? Keep me posted.
Customer: replied 1 year ago.
I have already paid for a solution and not paying another £18 for a telephone call! If you cant help just tell me
Expert:  Bryan replied 1 year ago.
Please IGNORE the phone call offer on the screen, and reply back to me below: Now, do you have a phone number ending with -83, by any chance? Keep me posted.
Customer: replied 1 year ago.
This is fast becoming a waste of time and money as I thought it would be a quick solution but so far have had no advice
Expert:  Bryan replied 1 year ago.
Are you getting my replies? For the third time: Do you have a phone number ending with -83, by any chance? I need it to reset the password ***** your Windows account itself. Keep me posted.
Customer: replied 1 year ago.
My mobile number ends in 83
Expert:  Bryan replied 1 year ago.
OK, great - could you let me know the last FOUR digits of the mobile number, please?
Customer: replied 1 year ago.
4983
Expert:  Bryan replied 1 year ago.
Okay, thanks - I just sent you a verification code by text message. Please let me know what's the code you received on the phone.
Expert:  Bryan replied 1 year ago.
If you just received a verification code by text message on your phone, please let me know that code and I'll get the password ***** for you accordingly. If you did not receive any code, please let me know. Thank you.
Expert:  Bryan replied 1 year ago.
No text message received yet? Please let me know.
Customer: replied 1 year ago.
I have code of(###) ###-####
Expert:  Bryan replied 1 year ago.
Hi, are you still there?
Expert:  Bryan replied 1 year ago.
Please accept my sincere apologies - it took me a while to look up and verify your account from my side.
Expert:  Bryan replied 1 year ago.
Now, please let me know a NEW password ***** would like to set for your Windows account itself, and I'll go ahead and set it for you accordingly. Thank you.
Expert:  Bryan replied 1 year ago.
Any new password ***** work; just let me know a password ***** your choice that you would like to set for your Windows account, and I'll reset it accordingly. Thanks!
Expert:  Bryan replied 1 year ago.
I have now resetted your Windows password *****: phil4983 Please test this new password ***** your Surface tablet, and let me know if you are able to logon to your account all right thereafter.
Expert:  Bryan replied 1 year ago.
If you need more help, please use the Reply box below to continue our conversation.Otherwise, I'd appreciate it if you could kindly take a moment to submit a positive rating at the top of this page. Thank you :)
Customer: replied 1 year ago.
I have received text confirming code0613309
Expert:  Bryan replied 1 year ago.
I have now resetted your Windows password *****: phil4983 Please test this new password ***** your Surface tablet, and let me know if you are able to logon to your account all right thereafter.
Expert:  Bryan replied 1 year ago.
If this new password ***** for you, I'd appreciate it if you could kindly take a moment to submit a positive rating at the top of this page. Thank you :)
Bryan, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 11640
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Bryan and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.
All appears to be working now thanks

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