How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38509
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

I am using surface pro 3 and the wifi icon disappeared.

Customer Question

hi
i am using surface pro 3 and the wifi icon disappeared. how can i get it back
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Hi there and welcome
Can you press the windows key + R and type in
ncpa.cpl
Press enter
Right click on wifi and select connect and then connect to your wireless network from there.
Let me know the results please
Customer: replied 1 year ago.
It opened a network folder that is empty
Customer: replied 1 year ago.
Wifi icon is still not avaliable
Expert:  Richard replied 1 year ago.
So when you press enter after typing in ncpa.cpl
Nothing appeared in the window that opened?
Customer: replied 1 year ago.
What appeared is the Ethernet adapter that i am currently using
Customer: replied 1 year ago.
i disconnected it and it went blank
Expert:  Richard replied 1 year ago.
ok, then go to this link and download and install the full driver package which should reinstall the wifi driver
https://www.microsoft.com/en-us/download/details.aspx?id=38826
Once done, restart the Surface and repeat my initial instructions and tell me if it then appears please
Customer: replied 1 year ago.
I have downloaded the the drivers but the surface pro3 refused to install with error code OX800710D2
Customer: replied 1 year ago.
surface pro 3 driver set please
Customer: replied 1 year ago.
I did the restart also but the wifi is still not there
Expert:  Richard replied 1 year ago.
ok, this is pointing to a hardware failure with the wifi card, but we need to do a reinstall of windows in order to confirm this. It will not remove your data but programs you will need to install again
To do this, restart the surface then on the sign in screen do not sign in but hold SHIFT and with it held down, click on the power icon and click restart.
Keep Shift held down until it has restarted and your at a menu.
Choose Troubleshoot then Reset my PC
Choose Keep my files
Then complete the process and it will return the surface to new.
Once done check for wifi.
If this errors during the reset, or still you have no wifi then you know its a hardware failure and the Surface will need to be returned to have the wifi adapter replaced.
Let me know the results please
Expert:  Richard replied 1 year ago.
How did you go with this?