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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Trying to link passwords with mobile phone,ipad,this compu

Customer Question

trying to link passwords with mobile phone,ipad,this computer
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Is this the password ***** your microsoft account your having the problem?
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
Thank you
Can you click on my link below please and go through the process to reset your password.
https://account.live.com/resetpassword.aspx
Once you have reset the password, you can then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else Let me know the results please
Thank you
Richard and 2 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
got pasword reset ok,still cant get it to work
Expert:  Richard replied 1 year ago.
what happens now when you use the password?
Customer: replied 1 year ago.
Lost it on computer ,can phon instead
Expert:  Richard replied 1 year ago.
lost what on computer sorry?
Customer: replied 1 year ago.
Team viewer
Expert:  Richard replied 1 year ago.
ok, but if you reset the password ***** what is exactly the issue you now have?
Customer: replied 1 year ago.
***********
Expert:  Richard replied 1 year ago.
Its only a 9 digit code...
Else tell me please if you reset the password ***** what is exactly the issue you now have?
Customer: replied 1 year ago.
Computer has gone into upgrade modes
Expert:  Richard replied 1 year ago.
ok, then let it complete
Customer: replied 1 year ago.
My number is *****
Expert:  Richard replied 1 year ago.
I work online here, let me know when the computer is updated and you can run Teamviewer.
Customer: replied 1 year ago.
What is partner id
Expert:  Richard replied 1 year ago.
you do not need to worry about that, you only have to do the instructions as I listed.
Customer: replied 1 year ago.
My team viewer number is ***** 349 347
Expert:  Richard replied 1 year ago.
and the password?
Customer: replied 1 year ago.
Piz168
Expert:  Richard replied 1 year ago.
wrong password, please double check it
Customer: replied 1 year ago.
piz168
Expert:  Richard replied 1 year ago.
thanks

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