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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38587
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have been locked out of my hotmail account

Customer Question

Hello
i have been locked out of my hotmail account for two months. i need desperately to get back into it. it says i have been blocked as someone else maybe using my account. i have tried to verify it around 20 times but no luck as it just comes back as can't not be verified.
please help
Adam
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
What exactly happens when you try to verify the account Adam?
Where does it go wrong?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
###-##-####y41jk3
Expert:  Richard replied 1 year ago.
Connecting
Customer: replied 1 year ago.
IVE HAD an email back
Expert:  Richard replied 1 year ago.
and whats the email say
Customer: replied 1 year ago.
do you just want to read it yourself but it basically says no and i should set up a new email account!
Expert:  Richard replied 1 year ago.
ok, do you have a facebook account?
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
ok, your best then to attempt to send a message here
https://www.facebook.com/outlook
And try to get them to unlock it directly else you will need to create a new account.
If they rejected your request, it is the only option left for you.
Customer: replied 1 year ago.
ill try that but I've gotta get back in as it has my wedding speeches saved in a file!