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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31119
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have just down loaded windows 10 and it won't accept my pass

Customer Question

I have just down loaded windows 10 and it won't accept my pass word that I used with windows 8 and I can't get any furthy
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me which email account you used with the computer please?
Customer: replied 1 year ago.
***@******.***
Expert:  Richard replied 1 year ago.
ok, if it was a microsoft account we could reset ityou have three options here which I will list out. As this is security, there is no simple solution, but any of these three options will work, it will just depend on how commfortable you feel doing them. 1)Reinstall the computer. This means you reinstall windows but lose all your data on the computer. It is not ideal, but the easiest way to do this. For this option, on the log in screen, hold down the SHIFT button and with it held down, click the power icon and choose restart. Keep SHIFT held until it has restarted into a menu. Choose Troubleshoot, then Reset my PC. This returns the PC to new, so you can set it up again. 2) Take it to a computer store, have them take out the hard drive and copy out your data to another disk. Then the reinstall can be done and you wont lose your data. Programs you have to install again. 3) This is the most complex solution, but it will mean you will not lose your data or programs and can do this yourself Save this file to your computer http://pogostick.net/~pnh/ntpasswd/cd140201.zip After downloading the ZIP file, locate it and double-click on it. Select "Extract All." Extract the files to the same folder the ZIP file is in. The .ISO file is a CD image file used to create a bootable CD. The file must be burned as a bootable CD - not as a data file - to a CD. If you don't know how to do this, the simplest method is to download the freeware ISO burner at the link below: http://isorecorder.alexfeinman.com/isorecorder.htm Choose the appropriate version for your system (at present, version 3.1 for Windows Vista and Windows 7.) Download the installation file to a convenient folder. After downloading it, right-click on the file and select "Install." Now go back to the .ISO file, right-click on it, and select "Copy image to CD." After burning the bootable CD, put it in your problem computer and restart the computer. Tap anykey to have the disk load. Follow the instructions given on the screen to change the password ***** the target account. This video shows you how to do the instructions I explained https://www.youtube.com/watch?v=EWnV5SM7iS0 After completing the reset procedure, remove the CD from the drive and restart the system. The password ***** the target account is now set to whatever you chose. You will have to do one of these three options to get access to the computer again. If you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.
Hi there, did you see my last message?
Customer: replied 1 year ago.
Hi tried option 1 but there is no power button on screen to click
Expert:  Richard replied 1 year ago.
It is there, on the sign in screen, in the bottom right, the circle with the line through it
Customer: replied 1 year ago.
The screen says welcom to windows 10 Brenda with box for password ***** left I'm not Brenda bottom right says next nothing else is on screen if I click on not Brenda it takes me to get going fast then use express settings or back option
Expert:  Richard replied 1 year ago.
You see like this screen?
Click me to view
Customer: replied 1 year ago.
No it doesn't look like that
Expert:  Richard replied 1 year ago.
Do you have a smartphone there you can take a picture of the screen?
Customer: replied 1 year ago.
No I don't. I think I will take it to the shop as I have to go out to work n.ow thank you for your help I will sign off now
Expert:  Richard replied 1 year ago.
ok, just give them my instructions and they can then carry this out.
I marked the question to never close so if you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you

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