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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38668
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I'm having problems with Windows Live Mail which randomly

Resolved Question:

Hi
I'm having problems with Windows Live Mail which randomly crashes when receiving email on Windows 8.1. The error message received is
Server error: Oxo00CCC90
Server response: ERR inactivity timescale
Server "mail. btinternet.com"
Windows Live Mail Error ID: Ox800CCC90
Protocol: POP3
Port:110
Secure: (SSL): No
Can you help please?
Thanks
Chris
Submitted: 2 years ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 2 years ago.
Hi,I'm sorry about the issue. When did this issue first occur?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
Hi. In the last few weeks.
Expert:  Viet -MS Office Tech replied 2 years ago.
So sometimes email works, sometimes not right?Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 2 years ago.
Correct. It is random. Sometimes it works, sometimes not.
Yes, pls connect remotely
Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=ae76410b-4426-492a-bf37-ff91d8254ba1, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet -MS Office Tech and other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 2 years ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=ae76410b-4426-492a-bf37-ff91d8254ba1, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet -MS Office Tech replied 2 years ago.
I've helped via remote support. If there is any issue using Thunderbird or using BT Email, please let me know any time. Thank you very much.