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hongkongpom
hongkongpom, Other
Category: Microsoft
Satisfied Customers: 1298
Experience:  I am a Microsoft Certified Desktop Support Technican and skilled in the troubleshooting of Microsoft Office problems
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Richard, Do I need to open a new Aol account with a new user

Resolved Question:

Richard, Do I need to open a new Aol account with a new user name and Password ***** Aol as I have tried everything else but could not reopen my Aol account on my windows 7
Submitted: 1 year ago.
Category: Microsoft
Expert:  hongkongpom replied 1 year ago.
Hello I am another Expert. Are you not able to gain access into your Aol account please?
Customer: replied 1 year ago.
Yes I cannot but I have the same account on my Cellphone
Customer: replied 1 year ago.
Can we use the Text?
Expert:  hongkongpom replied 1 year ago.
Thank you so is it that you cannot remember your password ***** access your AOL account on your Windows 7 machine please?
Customer: replied 1 year ago.
I don't know want to pay another £18 for a problem that has not been solved
Expert:  hongkongpom replied 1 year ago.
Thank you, ***** ***** have forgotten your password ***** get into your AOL account on your Windows machine, you can go here and choose the "Forgot Password" option. Your password ***** be reset and you'll be able to enter that into your Windows 7 machine to access your AOL account. You will need to change the password ***** your cellphone so that it can also access your account.
Customer: replied 1 year ago.
I know my password ***** I have it on my cellphones but because I change to window 7 on my Desktop the computer does not allow me to sign in
Expert:  hongkongpom replied 1 year ago.
Hmm that's strange. Are you told that the password ***** ***** please?
Customer: replied 1 year ago.
Yes I was told the password ***** ***** I tried to change it , but I was not allowed to change it as it is a new Window 7
Expert:  hongkongpom replied 1 year ago.
Please try go to the AOL webmail here and enter your email address and password. Does it accept it please?
Expert:  hongkongpom replied 1 year ago.
Did you install the latest version of AOL desktop please which you can download from here
Expert:  hongkongpom replied 1 year ago.
The AOL password ***** not have changed without you going through some steps. If you can get mail on your cellphone then the password ***** ***** same. Please kindly make sure that you are entering your password ***** with upper lower case where applicable
Customer: replied 1 year ago.
I logged in ucc fully with the link you gave me
Customer: replied 1 year ago.
I logged in
Customer: replied 1 year ago.
I just logged in with the link you sent me Same password, but not on the Desktop. I will try again now
Expert:  hongkongpom replied 1 year ago.
Thank you. The desktop software is another door into your account so the username & password ***** the same which you have kindly verified are correct on both your cellphone and webmail
Expert:  hongkongpom replied 1 year ago.
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Customer: replied 1 year ago.
Thnk you It just asked me If I want to change my Password ***** the one I just empty as it was not the one stored. I said Yes So it is Ok now. Problems solved!!