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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft
Satisfied Customers: 5276
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Im with bt ...my e.mails have been compromised 3 weeks

Resolved Question:

im with bt ...my e.mails have been compromised for over 3 weeks now is there any way you can help me
Submitted: 1 year ago.
Category: Microsoft
Expert:  KamilAnwar1 replied 1 year ago.
Can you tell me what is exactly happening with the emails?
Customer: replied 1 year ago.
bt told me theres a fault......im really dissappointed with them i cant get into my emails this has been over 3 weeks npw....ive only 1 email adress cos im not sure how to set up another one im new to computers
Customer: replied 1 year ago.
when i put in my email adress and password ***** say its been compromised and to phone a number ive phoned many times and they just say oh were working on it ???
Expert:  KamilAnwar1 replied 1 year ago.
May i connect with you remotely to check this directly? Thanks
Customer: replied 1 year ago.
what does that mean remotely.im so sorry but im new to all this?
Expert:  KamilAnwar1 replied 1 year ago.
Remote means, i'll connect to your computer, take control and see what can be done to fix this.
Customer: replied 1 year ago.
oh yes i understand now?as long as this is secure ....ive fallen into a lot of scams lately and is very worried on trusting people
Expert:  KamilAnwar1 replied 1 year ago.
This is secure. We're rated as a+ on bbb. click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=641180
Customer: replied 1 year ago.
have i done this right?
Expert:  KamilAnwar1 replied 1 year ago.
Yes. Now you'll see an option to click on OK. Do it when you see it.
Expert:  KamilAnwar1 replied 1 year ago.
the issue has been resolved. thanks
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