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jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I am not receiving e mails on my computer - my phone and i

Customer Question

i am not receiving e mails on my computer - my phone and i pad are ok but not my computer
Submitted: 2 years ago.
Category: Microsoft
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me which email program you are using please.
And what error do you receive when you fail to receive an email?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Customer: replied 2 years ago.
Microsoft email
Expert:  Richard replied 2 years ago.
ok, I need please to know the actual name of the program please.
The name and the version
Customer: replied 2 years ago.
Customer: replied 2 years ago.
i am receivinge mails on my phone an i pad
Expert:  Richard replied 2 years ago.
ok, thats your email address
I need to know your email Program
Would you prefer I connect to your computer and fix this directly?
Expert:  Richard replied 2 years ago.
Please return to your question here