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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37473
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I was prompted two days ago to try the latest version of Office,

Resolved Question:

I was prompted two days ago to try the latest version of Office, so i went for it. Now my Outlook will not work. I am getting to the splash page and it goes no further. I am operating on Windows 7. Have tried opening in safe mode (Outlook.exe/safe) but nothing has happened. Can you help?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. What was your old Microsoft Office / Outlook version, such as 2003, 2007, 2010, 2013, etc.?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Are other Microsoft Office Word / Excel programs currently working fine or not?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 1 year ago.
I am pretty sure it was 2010
I use BT Yahoo
the other applications on Office are running fine
Yes as long as it is secure
Expert:  Viet -MS Office Tech replied 1 year ago.
Yes, it is secure. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=80d46b52-e88f-43bf-8651-9b7810292475, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Viet -MS Office Tech and 2 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=80d46b52-e88f-43bf-8651-9b7810292475, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Expert:  Viet -MS Office Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 1 year ago.
many thanks for you help
Expert:  Viet -MS Office Tech replied 1 year ago.
You're welcome. Happy holidays! Thank you.

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