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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My new lap top is asking old outlook account email address

Customer Question

my new lap top is asking for an old outlook account email address of mine plus password that I dont have the password ***** any more ,so I cant download programmes etc to this lap top that I need eg Word without it, I can access sign i using my current hotmail account though ...please help ?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.When did the problem start?May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin