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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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My windows 10 start menu and Cortana have stopped working.

Customer Question

My windows 10 start menu and Cortana have stopped working. Also, I no longer have Microsoft Edge.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your computer.When did the problem start?May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin
Customer: replied 1 year ago.
I no longer need this service. On opening this message after already authorising a £28 deposit only to find that I was expected to pay further charges and for ongoing support, I realised I had connected in error thinking this was the Microsoft Support Desk. I have since contacted the Microsoft Support Team and they have rectified my Windows 10 problem free of charge.
Expert:  Martin replied 1 year ago.
Oh that's good to hear!Glad to know you got the problem resolved.Regards,Martin