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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38368
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Install Microsoft fix it because my Microsoft are not reso

Customer Question

install Microsoft fix it because my Microsoft are not resonding
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Is it only Solitaire that is not responding or other programs?
And which version of windows do you have?
thank you
Customer: replied 1 year ago.
all the games I have installed from Microsoft are not responding ,jigsaw,solitaire and marjong
Expert:  Richard replied 1 year ago.
Thank you
which version of windows do you have?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.
yes that is correct
Expert:  Richard replied 1 year ago.
I need to know WHICH version of windows you have please.
If you wish I can connect to your computer and do this for you instead?
Richard and 4 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
the telephone is correct and my window is 8'1
Expert:  Richard replied 1 year ago.
ok, I need to connect to your computer.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
Frederick Wiltshire telephone number is *****
Customer: replied 1 year ago.
email is***@******.***
Expert:  Richard replied 1 year ago.
I need you please do to the instructions I gave so I can connect to your computer and fix this please.
I will repeat the instructions you have to do
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
I don't have any ID other than what I have given you. Can you contact me by telephone and then we might get somewhere. My telephone number is ***** United Kingdom number.
Customer: replied 1 year ago.
I have done what you asked me but nothing happened.
Expert:  Richard replied 1 year ago.
you need to give me the ID and Password ***** so I can connect.
Maybe this is easier for you, click on this link, click I Agree and run the file please.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=a47e6ef0-658b-4deb-a47f-0740fa869ef8