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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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Please help me connect to Skype

Customer Question

Hello
Please help me connect to Skype
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Martin replied 11 months ago.
Hello Heather, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Have you already downloaded and installed Skype and do you have an account?May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin
Customer: replied 11 months ago.
I have Skype installed, just cannot conect to it, nor can my relative call me on it.
Expert:  Martin replied 11 months ago.
Thanks, ***** ***** when you try to connect, do you get any errors?Also, are you contacting me from your computer now or another device like an iPhone/iPad?
Customer: replied 11 months ago.
I am contacting from my desk top computer system - do not have any other.
Expert:  Martin replied 11 months ago.
Great - would you like me to connect to you so we can work on the problem directly from your computer and get you on Skype asap?
Customer: replied 11 months ago.
Yes please.
Expert:  Martin replied 11 months ago.
Thank you. Please accept the remote support offer, then From your computer click the following link:https://ngmt.screenconnect.com/?Session=11f7ce2f-1c7e-4c4d-ad25-a179198e6051Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin
Customer: replied 11 months ago.
I clicked on the screen Martin, but sorry no further progress.
Expert:  Martin replied 11 months ago.
We can go through the steps a bit slower if you need -First, scroll up and look for the orange button that reads "Accept this offer", click that, then scroll down and click on the last link I gave you which takes you to the remote page.Let me know when you've gotten this far
Customer: replied 11 months ago.
Only the three little mini menus show, and no further progress.
Did not want to go through Pay Pall screen again, as have rcvd email saying the service has been paid for.
Expert:  Martin replied 11 months ago.
Ok click this link:https://ngmt.screenconnect.com/?Session=11f7ce2f-1c7e-4c4d-ad25-a179198e6051
Expert:  Martin replied 11 months ago.
Does it open a page asking you to Join your session?
Customer: replied 11 months ago.
When I click on join session I get three little menus asking me to save then download then run.......but no connection
Expert:  Martin replied 11 months ago.
Click on Run
Customer: replied 11 months ago.
Sorry tried again but no connection......
Expert:  Martin replied 11 months ago.
We can try another way:Go to www.teamviewer.com then download and install Team Viewer.The program will give you a code and a password ***** you need to give me.Is that something you can do?
Customer: replied 11 months ago.
OK Have downloaded but no code / pw.
Customer: replied 11 months ago.
Why is this not working?
Expert:  Martin replied 11 months ago.
What is it showing?

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