How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5251
Experience:  Indept expertise on MS Office package
26798893
Type Your Microsoft Office Question Here...
michelleclive is online now

I am unable to find anything in documents, item that

Resolved Question:

I am unable to find anything in documents, for an item that I know is in a letter.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 year ago.
Hi, My name is ***** ***** i will be assisting youPlease let me know the operating system installed on your computeralso let me know that what type of file are you exactly searching for..is it a word document, email etc
Customer: replied 1 year ago.
Windows 10. search. say a word document
Expert:  michelleclive replied 1 year ago.
ok...did you save the document??
Customer: replied 1 year ago.
Yes all my documents are saved. I recently updated form windows 7 to 10
Expert:  michelleclive replied 1 year ago.
ok so is it one particular file that you are unable to find or many of them
Customer: replied 1 year ago.
All the files. I can get search results from say email but not from documents.
Expert:  michelleclive replied 1 year ago.
did you backup your data before performing an upgrade to windows 10...
Customer: replied 1 year ago.
Yes all backed up.
Expert:  michelleclive replied 1 year ago.
ok would you like me to remote connect to your computer and help you in finding the files in front of you as in that way it will be easier for me to search when both of us can see your computer screen
Customer: replied 1 year ago.
OK
Expert:  michelleclive replied 1 year ago.
click here for remote accessin the page that opens click on agreedownload and open\run the file elsinore screen connectallow it to install
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5251
Experience: Indept expertise on MS Office package
michelleclive and 2 other Microsoft Office Specialists are ready to help you
Customer: replied 1 year ago.
Cannot as a star appears before Click on HERE for Remote Access
Expert:  michelleclive replied 1 year ago.
no problems..please type the below link in the address bar of your browserhttp://tinyurl.com/ph3y779

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Previous | Next >
  • http://ww2.justanswer.co.uk/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.co.uk/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.co.uk/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    241
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.co.uk/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    122
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.co.uk/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.co.uk/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.co.uk/uploads/KR/krkljatorm/2012-6-24_153417_ITMiro.64x64.jpg IT Miro's Avatar

    IT Miro

    Computer Scientist

    Satisfied Customers:

    56
    Bachelor's Degree in Information Technology, Microsoft Certified Professional
 
 
 

Related Microsoft Office Questions