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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5251
Experience:  Indept expertise on MS Office package
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I cannot get a Microsoft account. Liz Wright

Customer Question

I cannot get a Microsoft account. Liz Wright
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  michelleclive replied 1 year ago.
Hi, My name is ***** ***** i will be assisting youLet me know that are you trying to signup for a new microsoft account are are you unable to sign into your existing account
Customer: replied 1 year ago.
I need a new account, I have never had one.
Expert:  michelleclive replied 1 year ago.
please click here to create a new microsoft accountin the form the lst 2 entries would be phone# ***** alternate emailprovide your cell phone# ***** a working email address to which you are able to sign in
Expert:  michelleclive replied 1 year ago.
once your email is created you can use it for your microsoft products including windows logon.let me know if you face any difficulty or have any questions
Expert:  michelleclive replied 1 year ago.
I hope I've provided the information you were seeking. If you have any question feel free to ask. Please provide a rating by clicking on the smiley face below or stars on top right of the page and hit submit. Please don't rate negatively Instead reply me so that i can continue to help you answer you question further
Customer: replied 1 year ago.
I have tried what you suggested but without success. Can U take me a step Ata time?
Expert:  michelleclive replied 1 year ago.
There is an optional Remote Connect Service - Quick ResolutionRemote access is an optional additional service offer with a minimal one-time flat fee $20i can remote connect and walk you through the process of signing up for a microsoft account
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 5251
Experience: Indept expertise on MS Office package
michelleclive and other Microsoft Office Specialists are ready to help you
Expert:  michelleclive replied 1 year ago.
click here for remote accessin the page that opens click on agreedownload and open\run the fileallow to install
Customer: replied 1 year ago.
Yes, in hope that I will finally get this sorted
Expert:  michelleclive replied 1 year ago.
click here for remote accessin the page that opens click on agreedownload and open\run the fileallow to install
Expert:  michelleclive replied 1 year ago.
i am connected to your computer nowplease leavethe mouse
Expert:  michelleclive replied 1 year ago.
microsoft account recovered via remote access
Customer: replied 1 year ago.
I still cannot access Microsoft account. This is getting ridiculous - I spent about an hour with your optional remote service and paid £15.
Expert:  michelleclive replied 1 year ago.
Hi, we recovered you microsoft account and i had given you the details to make a note of on paperdid you use the same id and password ***** login
Expert:  michelleclive replied 1 year ago.
where exactly are you facing a problem
Expert:  michelleclive replied 1 year ago.
can you give me your phone# ***** let you know the details or else would you like me to remote connect and help you
Customer: replied 1 year ago.
I tried to sign in to my account, but again denied access. I used the new password ***** was given yesterday.
My phone number is: *********** Please use this no.
Expert:  michelleclive replied 1 year ago.
i will call you...give me a minute

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