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michelleclive
michelleclive, Computer Support Specialist
Category: Microsoft Office
Satisfied Customers: 4667
Experience:  Indept expertise on MS Office package
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I have just joined microsoft and did not take a note of my

Customer Question

i have just joined microsoft and did not take a note of my account number or what passsword that I used. Can you please help?
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  michelleclive replied 11 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.To reset your password:Click this link: Reset your password.Choose the reason you need your password ***** then click Next.Enter the email address you used when you made your Microsoft account. This could be any email address, or an email ending in a Microsoft domain like hotmail.com or outlook.com.Enter the characters you see on the screen (this lets us know you’re not a robot), then click Next.If you've added security info to your account, we'll send a one-time code to the alternate phone number or email address you gave us. After you enter that code on the next screen, you'll be able to make a new password.
Expert:  michelleclive replied 11 months ago.
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