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JoelK
JoelK, Office Software Specilaist
Category: Microsoft Office
Satisfied Customers: 553
Experience:  I am a self-employed computer specialist more than 10 years experience working with Microsoft Office computer software.
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I am trying to open an application form on a well known web

Customer Question

I am trying to open an application form on a well known web site but when i click on the link for the form all i get is a new blank screen
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  jhannell replied 11 months ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.
Customer: replied 11 months ago.
I am ready
Customer: replied 11 months ago.
I am not sure if this is a microsoft office problem but there was no other category to chose from
Expert:  jhannell replied 11 months ago.

hi again,

are you clicking on a link to open the application?

(how are you trying to run/open the application?)

Customer: replied 11 months ago.
Yes, I open the main web site then click on the link
Expert:  jhannell replied 11 months ago.

what is your browser? (like ie, firefox etc)

Customer: replied 11 months ago.
I have tried using AOL and also internet explorer (if that is what you mean)
Expert:  jhannell replied 11 months ago.
can you try with firefox?
Customer: replied 11 months ago.
I dont think I have firefox, how do i get it?
Expert:  jhannell replied 11 months ago.
can you download it here https://download.mozilla.org/?product=firefox-stub&os=win&lang=en-US
Customer: replied 11 months ago.
Have tried that but it does not seem to download, it gets as far as Firefox Set Up Stub 43.0.3. I click on this but nothing seems to happen
Expert:  jhannell replied 11 months ago.
can you right click and say "save target as" and save it to your desktop
Expert:  jhannell replied 11 months ago.
there must be an option like save target as or save link as
Customer: replied 11 months ago.
I have saved it to my desktop as Firefox set up stub but when I then click on it it asks me to run as Antony, current user (me) which I click but after that nothing happens
Expert:  jhannell replied 11 months ago.
I am out of ideas. Let me opt out and open this question to other experts. If no expert opts in back we can continue.
Expert:  JoelK replied 11 months ago.
Hello. My name is ***** ***** I can help you with your problem. What is your computer operating system?
Customer: replied 11 months ago.
I use Windows 7
Expert:  JoelK replied 11 months ago.
I suggest trying another browser. Sometimes websites are not fully debugged, and the problems usually show up on Internet Explorer. Since Firefox did not download and install on your operating system, I suggest that you download and install Chrome from www.google.com/chrome. Give that a try and please let me know if it works for you on the website of interest.

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