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Ask Viet -MS Office Tech Your Own Question
Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 38526
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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I can't reset my email password

Customer Question

i can't reset my email password
Submitted: 1 year ago.
Category: Microsoft
Expert:  Randy Computer Tech replied 1 year ago.
What is the email address please?
Customer: replied 1 year ago.
Expert:  Randy Computer Tech replied 1 year ago.
okay, thank you.What is the full email address for the
Customer: replied 1 year ago.
***@******.*** is my wifes home account - the jpmorgan address is my work address (*****@******.***) but I can't access it from my home laptop
Expert:  Randy Computer Tech replied 1 year ago.
okay, the only other option will be to fill out the security form >>PLEASE CLICK HERE<
Customer: replied 1 year ago.
I've already done this twice - I've had a mail sent to my own home BT mail account that said security had been verified and there was a link to outlook password ***** (no temporary password) but the link said UNAVAILABLE
Expert:  Randy Computer Tech replied 1 year ago.
okay, let me know the info and i will fill out he security form for you. And then try the reset code.
Customer: replied 1 year ago.
name jean godden - dob 08/11/1948 recent contacts:***@******.***, ***@******.***
Customer: replied 1 year ago.
any joy?
Customer: replied 1 year ago.
I give up - thanks anyway ..
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. I'm another tech. I will fix your live email account for you.Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Can you please copy and paste the link here (the link that Microsoft sent you), so I can check?Please reply at the box below to continue troubleshooting. Thank you.