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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36526
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I am using Outlook but on my lap top which is with BT Internet

Customer Question

I am using Outlook but on my lap top which is with BT Internet the email just sits in the outbox and won't send but receives ok at work it works ok but BT checked their end and it is ok
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
When you try to send an email whats the exact error that you receive?
Also which version of outlook and windows are you using?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
what do I do next
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
sorry I am stuck
Expert:  Richard replied 1 year ago.
Can you tell me on which step your stuck please?
Customer: replied 1 year ago.
I clicked download and it did so but asked if I wanted if it could change settings I said no as I am using works computer but it did not me give me a code as you requested
Customer: replied 1 year ago.
Am I still connected
Expert:  Richard replied 1 year ago.
yes, you need to run the file after you download it please
Customer: replied 1 year ago.
It is installing but seems to take forever
Expert:  Richard replied 1 year ago.
ok, once its done give me the ID and Password *****
Customer: replied 1 year ago.
Am I doing something wrong it just goes back to start page but no password
Expert:  Richard replied 1 year ago.
you need to RUN the program after installing it and it will give you the ID and Password ***** give to me.
Customer: replied 1 year ago.
265 559 533 pw 8024
Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.
Sorry I sent the email from works computer not lap top where the problem is
Expert:  Richard replied 1 year ago.
ok... can you then run teamviewer on the laptop so I can connect
Customer: replied 1 year ago.
Unfortunately Lap top now flat can I contact you later
Expert:  Richard replied 1 year ago.
yes that is no problem
Customer: replied 1 year ago.
How will I do it I am on works Compter now when charge how will I connect from that to you
Customer: replied 1 year ago.
Sorry I meant when lap top is charged how do I get back to you from the laptop
Expert:  Richard replied 1 year ago.
you just run teamviewer on the laptop and give me the ID and password *****
Customer: replied 1 year ago.
OK I will give it a try
Customer: replied 1 year ago.
Hi Richard
Battery now ok
Expert:  Richard replied 1 year ago.
ok, run teamviewer on laptop and give me id and password ***** I can connect
Customer: replied 1 year ago.
It wont accept Accept and Finish in timeview
Expert:  Richard replied 1 year ago.
Can you restart the laptop and try to run it please
Customer: replied 1 year ago.
Im sorry it just wont load
Customer: replied 1 year ago.
Am I connected
Customer: replied 1 year ago.
this doesn,t appear to work I keep typing with no reply but I think I have paid and not got anywhere
Expert:  Richard replied 1 year ago.
you need to give me the ID and PASSWORD ***** connect.
Just like you did when you had me connect to the wrong computer hours ago
Customer: replied 1 year ago.
I keep typing in www.timeviewer but it never seems to come up with the same thing
Expert:  Richard replied 1 year ago.
its not timeviewer
I will repeat the instructions.
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
It says How do you want to use teamviewer which do I use
Expert:  Richard replied 1 year ago.
ok, this is all the same as you did before, its the exact same process.
Choose one time use, but any selection is ok.
Customer: replied 1 year ago.
It seems to take for ever to install
Customer: replied 1 year ago.
Is there away I can do this from home when the lap top is plugged in I have tried so many times I feel sure the Battery will soon go
Expert:  Richard replied 1 year ago.
You can do this from anywhere, I just need access to the problem computer to fix this.
Why not just connect the laptop to power now?
Customer: replied 1 year ago.
Unfortunatley I am contacting you on works computer and the mains lead is at home
Expert:  Richard replied 1 year ago.
ok, you can try then when you have the main lead. or when the program has installed.
Customer: replied 1 year ago.
But am trying to get in to teamviewer on the laptop with the problem at work
Expert:  Richard replied 1 year ago.
does email on the laptop work at home?
Customer: replied 1 year ago.
no it the same as here receives but wont send
Customer: replied 1 year ago.
Is there away I can re connect to you from the lap top when it is at home
Expert:  Richard replied 1 year ago.
yes, just message me here when you are at home please

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