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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft Office
Satisfied Customers: 35210
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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My windows startup menu button bottom left of screen does not

Customer Question

my windows startup menu button bottom left of screen does not work and i can not access any programs except what is on my desktop. also can not print and other help forms have suggest download links which i can not download as suggested. Problem surfaced after last up date wed 06/01/2016.
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Viet -MS Office Tech replied 10 months ago.
Hi,I'm sorry about the issue. Did you update to Windows 10 recently?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Customer: replied 10 months ago.
updated to windows 10 july 2015 but had automatic update 06/01/2016 and problem occurred then
Expert:  Viet -MS Office Tech replied 10 months ago.
Thank you. Can you please press at the same time the two keys Windows and R on the keyboard, then type rstrui then click OK, then click on Next, and restore the computer to any date before this issue first occurred, and check?Please reply at the box below to continue troubleshooting. Thank you.
Expert:  Viet -MS Office Tech replied 10 months ago.
- If that does not work, please download and install the Classic Shell program at the website below, and check:http://www.classicshell.net/When you are available, please reply at the box below to continue troubleshooting. Thank you.

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