How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Quiksilver07070 Your Own Question
Quiksilver07070
Quiksilver07070, Computer Support Specialist
Category: Microsoft
Satisfied Customers: 793
Experience:  Proficient in all programs within office pro suite.
63493917
Type Your Microsoft Question Here...
Quiksilver07070 is online now

Purchased a new office soft ware today. have tried to input

Customer Question

purchased a new office soft ware today.
have tried to input 24 character code but the boxes will not accept the code
for example
8c7nk- wqvh and will not accept the next letter in that box which is y
what is the problem?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Quiksilver07070 replied 1 year ago.
Hello and thank you for choosing JUSTANSWER.com.This is an interesting question. Because entering the product key should be a very straight forward thing..Where did you purchase the Office Software? Are you 100% sure it is not a pirated copy, or a bogus Product Key?.Also....just curious, are you entering in the dashes that are used to bread up the code? ( 123AB - 123AB ) notice the dash.
Customer: replied 1 year ago.
it was bought for me by my son in dublin today and cost 152 euro
yes i am using the - every time
Expert:  Quiksilver07070 replied 1 year ago.
don't use the dashes........leave them out, when you enter in the product key
Customer: replied 1 year ago.
i have no doubt that it is an origional because my is an engineer using computers all day every day
Expert:  Quiksilver07070 replied 1 year ago.
Have you tried to enter in the product key WITHOUT the dashes?