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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38368
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My keyboard has stopped connecting to screen program.

Customer Question

my keyboard has stopped connecting to screen for any program. mouse ok also on-screen. any help?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Do you mean to say your Keyboard is not functioning on your computer?
Is this the issue you are having?
Please let me know.
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
Thanks
Can you tell me the make and model of the computer
The version of windows you are using.
And when this problem started please.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 4 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
what now?
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
done i think
Expert:  Richard replied 1 year ago.
ok, then please give me the ID and Password ***** I can connect
Customer: replied 1 year ago.
/
how do i find them ?
Expert:  Richard replied 1 year ago.
You get them when you do the instructions I gave you.
I will repeat the instructions again
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
id : frankdorr
pass: gerard1939
Expert:  Richard replied 1 year ago.
ok, the ID is a 9 digit number, so your not doing the instructions I am giving.
Can you take the time please and carefully follow the instructions, then you get the ID and Password
Please carefully follow this
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
id:###-##-####pass: In6dv9
Expert:  Richard replied 1 year ago.
The password ***** ***** please double check it
Customer: replied 1 year ago.
1n6dv9
Expert:  Richard replied 1 year ago.
connecting
Customer: replied 1 year ago.
you restored my system remotely but it did not help keyboard problem
Expert:  Richard replied 1 year ago.
Did the system restore complete without any errors?
Customer: replied 1 year ago.
are we still in contact?
Expert:  Richard replied 1 year ago.
yes...
I will repeat the question to you again
Did the system restore complete without any errors?
Customer: replied 1 year ago.
yes no errors reported
Expert:  Richard replied 1 year ago.
ok, I need to know the model please, can you follow the instructions here and tell me if you can locate it
http://support.hp.com/us-en/document/c00033108
Customer: replied 1 year ago.
pavillion g 6 notebook product no.: DZZ30EA#ABU
Expert:  Richard replied 1 year ago.
Thanks
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to see if this will launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys ( assuming they work in this menu ) to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Tell me if the keeyboard then works please
Customer: replied 1 year ago.
Thank you. Keyboard now working
Expert:  Richard replied 1 year ago.
Perfect!
We had to rule out all the causes for this but we got there in the end.