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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31231
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My Surface Pro 3 Will not start….. Displays the following...

Customer Question

My Surface Pro 3
Will not start…..
Displays the following...
Recovery
Your PC/Device needs to be repaired
The Boot Configuration Data file is missing some required information
File: \BCD
Error code 0xc0000034
You'll need to use recovery tools. If you don't have any installation media (like a disk or
USB device), contact your PC administrator or PC/Device manufacturer.
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Richard replied 10 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Surface and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Surface.
Let me know the results please
Thank you
Customer: replied 10 months ago.
No change
Expert:  Richard replied 10 months ago.
ok, did you receive any disks with the Surface, and how old is it?
Customer: replied 10 months ago.
No disks at all and the Surface Pro 3 is about four months old
Expert:  Richard replied 10 months ago.
ok, one of two things have occurred.
Usually this is indicative of the hard drive crashing, as it cannot contact it and then requests you to reinstall it.
Or it lost the hard drive through a fault on the Tablet.
We will try to access the recovery menu as the installation will be on that.
Power off the surface again.
Then hold the volume UP and power and keep it held until it gets to the recovery menu or errors again.
Let me know the results please

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