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Josh
Josh, Computer Enthusiast
Category: Microsoft
Satisfied Customers: 20199
Experience:  Expert for over 10 years
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I have spent hours trying to get Microsoft to accept that

Customer Question

I have spent hours trying to get Microsoft to accept that have 2 email addresses one password ***** following them asking ie to conform who I am , following filling in their forms many, many times, I phoned USA who after a considerable time said they would phone me back , in half an hour , This has NOT happened , they were in fact unable to sort this. The line was almost impossible anyway which did not help!
Of course someone had those addresses it was me, this applied to both addresses now my account is locked . m Can you help?
my 2 addresses are ,
1. ************** the old one I am trying to get rid of .
2 ************* the latest one I wish to use Thank you
Submitted: 1 year ago.
Category: Microsoft
Expert:  Josh replied 1 year ago.
Hi, Just to confirm -- You cannot sign into either account; correct?
Customer: replied 1 year ago.
Correct I started this problem solving 7 hours ago I hope you can help me Yvonne
Customer: replied 1 year ago.
Phone me if you prefer
Expert:  Josh replied 1 year ago.
I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.First you are going to need to create another email address with Hotmail. Please go to the following link to create that.https://signup.live.com/signup.aspxOnce you create the new address do the following...
Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/
Customer: replied 1 year ago.
I have paid already so that's it I am afraid, must I keep another address?
Expert:  Josh replied 1 year ago.
No, please follow my steps.
Customer: replied 1 year ago.
Nothing has been solved yet, unable to assess
Yv.
Expert:  Josh replied 1 year ago.
Please scroll up and read my response.
Customer: replied 1 year ago.
Rather not, too expensive for me but thanks for asking
Expert:  Josh replied 1 year ago.
Rather not what? My steps does not cost you anymore money. Here it is again.. am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.First you are going to need to create another email address with Hotmail. Please go to the following link to create that.https://signup.live.com/signup.aspxOnce you create the new address do the following... Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/
Customer: replied 1 year ago.
I did so for Josh. He has all my information and questions re the problem
Yvonne
Expert:  Josh replied 1 year ago.
Yvonne, Are you reading my responses?
Customer: replied 1 year ago.
yes now waiting for the call thanks
Customer: replied 1 year ago.
OK I will get a drink and food while I wait , had nothing since breakfast this morning at 7.00a.m. Please do not hang up too quickly I am disabled so can't run to the phone - thank you yvonne
Expert:  Josh replied 1 year ago.
Yvonne, A phone call is not necessary. Please follow my steps.
Josh and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
WHAT ABOUT THIS PHONE CALL THEN ?? WHERE DO WE GO FROM HERE?????????YOU HAVE TAKEN MONEY FOR IT , I AM WAITING FOR IT TO HAPPEN
# THANKSYvonne p PARRY
Customer: replied 1 year ago.
WHEN AM I RCEIVING THIS PROMISED PHONE CALL
Expert:  Josh replied 1 year ago.
Here it is again.. am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.First you are going to need to create another email address with Hotmail. Please go to the following link to create that.https://signup.live.com/signup.aspxOnce you create the new address do the following... Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/