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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft
Satisfied Customers: 16626
Experience:  Over 10 years work experience.
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I am trying to set up outlook 2016 as my default email and

Resolved Question:

I am trying to set up outlook 2016 as my default email and I am asked questions I don't know the answer to or understand, can you give me some help?
Submitted: 1 year ago.
Category: Microsoft
Expert:  Jason Jones replied 1 year ago.
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Customer: replied 1 year ago.
Yes, help.
Expert:  Jason Jones replied 1 year ago.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Customer: replied 1 year ago.
No, I just paid £28,00 and all I get is another demand for more money, give me an answer to my original question please
Expert:  Jason Jones replied 1 year ago.
Very well. What is your original question? You did send in a brief description of the problem, however. What is your one question so that I can answer it? Thank you.
Customer: replied 1 year ago.
Its at the top of the page
Expert:  Jason Jones replied 1 year ago.
Are you asking what your user name and password *****?
Customer: replied 1 year ago.
I don't recall ever having one and MS outlook has never given me one I can remember
Expert:  Jason Jones replied 1 year ago.
Every email address has a user name and password. The username will be your email address. What comes after the @ sign in your email address?
Customer: replied 1 year ago.
I have been getting a small window asking me for my user name and pass word which is***@******.*** (formerly I don't recall the password ***** may have used. I'm trying to use a service I'm paying for and I can't get past the small window.
Expert:  Jason Jones replied 1 year ago.
In that case, you just need to reset the password ***** the account.
Gmail's password ***** system does not offer many options, but I have given them all below. If all else fails, you can always create a new free Gmail account.
Please, follow the instructions below to reset your Gmail/Google password:
- Click the following link:
- Enter the email address that you wish to reset the password *****
- Click the Submit button
- Answer the questions on the following screen
- Now you will be able to reset your password
I look forward to hearing your feedback concerning whether or not your problem is fixed.
I will be standing by,
Customer: replied 1 year ago.
I think that did the trick, however, they sent the clues to recover my settings to my computer at work so I will have to sleep on it tonight and get it done tomorrow, Thanks for your help. Jimmy.
Expert:  Jason Jones replied 1 year ago.
You are super welcome, Jimmy.
I look forward to your rating of my help on the top of this page.
I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.
I'm online most hours of the day and only a brief time away.
Jason Jones and 4 other Microsoft Specialists are ready to help you