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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36777
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Logging in to my email account is very slow. Response from

Customer Question

Logging in to my email account is very slow. Response from other websites is ok, just a few seconds. I have to wait 2-3 minutes for response from Hotmail ie "dub112.mail.live.com"
Trying to access by various routes has triggered your unusual sign-in activity report. Trying to verify my account by call & text failed as a message came back to both " We couldn't send the code"
Please help.
Regards *****
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please Ted in which web browser you are doing this in?
Thank you
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.
Hi Ted,
I work online here but I can connect to your computer and solve this for you if you wish.
What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 3 other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
ID TedG Password Caravette99
Expert:  Richard replied 1 year ago.
ok, I need you please to do the instructions I gave you, then your provided a 9 digits ID and Password.
I will repeat the instructions you need to do
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
Tried several times to install this programme. "Errors on installation" recorded and " Installation aborted" Not an encouraging start. Back to slow typing ! Ted
Expert:  Richard replied 1 year ago.
Means there are multiple issues with your computer Ted.
Restart the computer and then try to install it again please
Customer: replied 1 year ago.
If I restart, then how do I get back in contact with you ? Back to my emails ?
Expert:  Richard replied 1 year ago.
Yes, or just return to this webpage please
Customer: replied 1 year ago.
Programme now seems to have installed, what next/
Expert:  Richard replied 1 year ago.
Run the program and provide me the ID and Password *****
Customer: replied 1 year ago.
ID is 907 698 774 Password ***** *****
Sorry for the delay
Expert:  Richard replied 1 year ago.
Can you double check the password ***** as it is incorrect.
Customer: replied 1 year ago.
Correct official ID - 907 698 774 Password - 927pzf
Before I found the official code I had put in ID - Goodliffe1 and Password ***** Caravette99
Expert:  Richard replied 1 year ago.
Caravette99 is the password.
Customer: replied 1 year ago.
Thank you. Logging on to my emails is now quick as it should be. I now have to correct other things that have altered ie My favourites are in a different order and the font size has gone enormous 200% ? Hope to sort those out soon. Regards ***** *****
Expert:  Richard replied 1 year ago.
Your welcome Ted
Hold CTRL and tap - and it should reduce the font size as it appears you may have magnified it.
Customer: replied 1 year ago.
CTRL is obvious but what do I tap ? I previously had a % size selection on the desk top that has gone.
Expert:  Richard replied 1 year ago.
the - which is next to the +
Customer: replied 1 year ago.
Thanks again. Not easy for me as a computer illiterate in his eighties .
Expert:  Richard replied 1 year ago.
thats ok! and your most welcome

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