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KamilAnwar1
KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4622
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Good afternoon..... I am a rather irate person at present.....

Resolved Question:

good afternoon..... I am a rather irate person at present..... I have been trying to speak to someone regarding resetting my password. I followed the procedure re password ***** did not receive a password ***** I did this on Thursday and also this morning......I have been told that there is a problem in getting codes through to me by email.....I have been trying to speak to someone sine 12pm....on there occasions, I was wont to hold while i was put through to someone, in 3 occasions I was cut off.....please can you help as i need to get into my laptop
Thank you
Linda Chester
Submitted: 12 months ago.
Category: Microsoft Office
Expert:  KamilAnwar1 replied 12 months ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly?
Customer: replied 12 months ago.
yes of course
Expert:  KamilAnwar1 replied 12 months ago.
Please click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=893274
Expert:  KamilAnwar1 replied 12 months ago.
Our session on the remote connection timed out, please let me know here whether it moved beyond 99%
Customer: replied 12 months ago.
hello, ok, fine.... it is now displaying an option of clearing theTPM
Expert:  KamilAnwar1 replied 12 months ago.
Can you please explain a bit what do mean by TPM?
Expert:  KamilAnwar1 replied 12 months ago.
Yes, please choose the Restart option.
Customer: replied 12 months ago.
OK.." The following configuration change was requested for this computer's Trusted Platform Module(TPM):
Clear TPM
warning: clearing TPM erases the information stored on the TPM You will lose all created keys and access to data encrypted by these keys
Press F1 =accept F2 =reject" end of message on PC
Customer: replied 12 months ago.
Do i need to clear anything?
Expert:  KamilAnwar1 replied 12 months ago.
F1 Accept, and reboot.
Customer: replied 12 months ago.
ok....where's F1 !!!!!!
Customer: replied 12 months ago.
SORTY.... BRAIN FOG NOW!
Expert:  KamilAnwar1 replied 12 months ago.
The F1 key is located on the top, these keys are in a sequence.
F1, F2, F3...
Customer: replied 12 months ago.
oh good heavens, the numbers were so small....done it....!
Expert:  KamilAnwar1 replied 12 months ago.
Great. Which screen are you now on?
Customer: replied 12 months ago.
it now says installing windows...your PC will re start several times....sit back and relax also says installing features and drivers.....
Expert:  KamilAnwar1 replied 12 months ago.
Good. After it has installed, proceed with setting up the account. You should be okay now. Let me know the progress. And if you can take a second to rate my service by clicking the star icon on the top right, that will be greatly appreciated.
Customer: replied 12 months ago.
OK, am presuming then that once everything is installed, it will be as I received when new and start from the beginning...currently at 5% .......do I keep this connection open...... once it's installed, could I turn off and start afresh tomorrow.....your service has been 5 star and will be scored accordingly.....thank you so very much
Expert:  KamilAnwar1 replied 12 months ago.
Yes, it will be as if when it came. Once its installed, and you're logged in you can then use it as usual (turn it off)
Customer: replied 12 months ago.
OK, am now going to set it up again!!!!! Thank you very much!
Expert:  KamilAnwar1 replied 12 months ago.
Welcome :)
KamilAnwar1, Office Specialist
Category: Microsoft Office
Satisfied Customers: 4622
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
KamilAnwar1 and 4 other Microsoft Office Specialists are ready to help you
Customer: replied 12 months ago.
All done, outlook account set up, .......:)
Expert:  KamilAnwar1 replied 12 months ago.
Welcome :)

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