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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 36575
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have just purchased a new laptop wich running windows 10

Customer Question

i have just purchased a new laptop wich running windows 10 i successfully downloaded microsoft money plus sunset but it will not open i ge an error message saing i need windows 6 to operate this i have used microsoft momey on all windows versions and want to continue to do so can you help me with this
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you press thew windows key + R and type in
regedit
Press enter
Go to
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer]
And change Version to the value 9.11.10240.0
Save this, restart the computer and it should then run
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else Let me know the results please
Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
I am ready for you to begin
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
3428
Expert:  Richard replied 1 year ago.
I need the ID as well please
Customer: replied 1 year ago.
are you ready to take over
Expert:  Richard replied 1 year ago.
You closed the program.
As per my instructions you must LEAVE the program OPEN please, else I cannot connect.
Open it again and give me the new Password ***** I can connect
Customer: replied 1 year ago.
Sorry 5354
Expert:  Richard replied 1 year ago.
thanks, connected