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Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38517
Experience:  Over 15 year experience resolving Microsoft Office Issues
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Version 10 recovery from blank screen

Resolved Question:

version 10 recovery from blank screen
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Sorry its not exactly clear but what other screen data are you referring to? Can you get to the sign in window?
Customer: replied 1 year ago.
the data on the right hand corner of the screen is on a white background and continues after narrator ,magnifier ,on screen keyboard high contrast off,sticky keys off,filter keys off .
Expert:  Richard replied 1 year ago.
Can you hold the power button down for 60 seconds then release.
Then power on the computer and tell me what then happens please
Expert:  Richard replied 1 year ago.
Hi there, can you tell me how you went?
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
I rang the number William and a lady answered and indicated she knew no William and had no computer problem.Did you give the right number?