How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37653
Experience:  Over 15 year experience resolving Microsoft Office Issues
32989067
Type Your Microsoft Question Here...
Richard is online now

My mail has been blocked due to suspicious activity.When I

Customer Question

My mail has been blocked due to suspicious activity.When I tried to unblock the system did not work,and now I have been told to wait a week before applying for a new code as I have tried too often!Please help me restore the service.
***** *****.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please for which email service this is for Douglas?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Customer: replied 1 year ago.
Ihave already paid!
Customer: replied 1 year ago.
By Paypal.
Expert:  Richard replied 1 year ago.
yes, and as I mentioned in my last message, it is an OPTIONAL Additional service, else please respond to the question.....
Customer: replied 1 year ago.
Can you help me?
Expert:  Richard replied 1 year ago.
ok. are you seeing and reading any of my messages? As it appears your either ignoring them or not seeing them at all.
Customer: replied 1 year ago.
Sorry-my phone!
Expert:  Richard replied 1 year ago.
I don't understand your last message.
Please go back and take the tome to read the messages I have been sending you
Customer: replied 1 year ago.
Outlook.com is my E-mail provider.
Expert:  Richard replied 1 year ago.
And when could you last sign in?
Customer: replied 1 year ago.
About 10am
Expert:  Richard replied 1 year ago.
ok, then you will need to fill in the questionnaire to try to gain access to your account again if you cannot answer the security questions.
You use this form to do this.
https://account.live.com/acsr?rollrs=04
Take your time and Carefully fill it in Correctly.
Tell me what it tells you when you have completed it please.
Richard and 2 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
Done!
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** the message at the end when you completed it?
Customer: replied 1 year ago.
Should be resored in 24 hours!
Expert:  Richard replied 1 year ago.
Perfect!
Wait the time out and let me know if you have any issues please.
Customer: replied 1 year ago.
Fine.Thanks for your help.
Expert:  Richard replied 1 year ago.
your welcome