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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 38369
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I upgrade to Windows 10 and wish i never did which was Saturday

Customer Question

I upgrade to Windows 10 and wish i never did which was Saturday 23 Jan 2016. I managed to find my documents in Windows Old - Users - Imelda Laptop and moved onto my desktop so i could easily get to them again which i did Sunday 24 Jan. I have been trying to find the folder all day today and searched everywhere. Cannot find......... I am really frustrated is there any way of getting them back as they all relate to my business and are really important files?
Any help will be greatly appreciated.
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
What was in the folder that your trying to find? As we can try to do a search this way.
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and other Microsoft Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
503(###) ###-####
Expert:  Richard replied 1 year ago.
connected