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Viet -MS Office Tech
Viet -MS Office Tech, Other
Category: Microsoft
Satisfied Customers: 37451
Experience:  Ten years of computer hardware and software support; Windows 10 8 7 Vista XP & Mac; Microsoft Office, etc.
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Sound works ok but it keeps being reduced to 0 - so I only

Resolved Question:

Sound works ok but it keeps being reduced to 0 - so I only get silence. For instance if I push the volume control bar up something reduces it to 0
Submitted: 1 year ago.
Category: Microsoft
Expert:  Viet -MS Office Tech replied 1 year ago.
Hi,I'm sorry about the issue. What's the model of your computer? Is it a laptop or desktop?Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Viet -MS Office Tech and 3 other Microsoft Specialists are ready to help you
Expert:  Viet -MS Office Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=d244bdef-8256-42f7-9c6c-db8b6f8f9bb3, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
Customer: replied 1 year ago.
Dell Laptop runing w7.
Remote session fine
Got your email but clicking link says site not found
Expert:  Viet -MS Office Tech replied 1 year ago.
1. Click on the website below in order to connect remotely with me:http://tinyurl.com/hd43vrm2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet -MS Office Tech replied 1 year ago.
Do you see the item Elsinore.ScreenConnect.Client when clicking on the website I've provided? If yes, what happens when you open / run the item Elsinore.ScreenConnect.Client? Please reply at the box below. Thank you.
Expert:  Viet -MS Office Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.

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