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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32203
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I use Windows 10 which has been working fine until this

Customer Question

Hi
I use Windows 10 which has been working fine until this morning. I tried to set up a second user account. This seemed to work fine. But when I then tried to get into my own account again I had to re-sign in and now I have lost everything on my computer - Office 365, all my documents, pictures etc., and my customised desktop has totally gone.
I wonder if you can help me find things?
Submitted: 12 months ago.
Category: Microsoft Office
Customer: replied 12 months ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 12 months ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
If you lost everything, it means you signed into the wrong account, and you need to sign into the correct one.
Click on the windows logo in the bottom left, then Settings.
Click on Accounts, Family & other accounts.
You will then see the other accounts on the computer, and the one that you used before which is what you need to sign into with to get back to your old files and programs.
Let me know how you go please.
Customer: replied 12 months ago.
Hi Richard - I will try this now. Are you still hanging on?
Expert:  Richard replied 12 months ago.
yes of course, I will stay with you till we sort this out
Customer: replied 12 months ago.
Richard - I've asked you for a phone call but not sure whether this email exchange was terminated. There was no option for 'family & other accounts' visible - only other stuff. Thus my request for a call.
Pat
Expert:  Richard replied 12 months ago.
Hi Pat,
I would rather connect to your computer instead and check exactly whats going on. I made the request, accept it please and I can connect and check out the situation.
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 32203
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and 2 other Microsoft Office Specialists are ready to help you
Expert:  Richard replied 12 months ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 12 months ago.
Am doing this. Our broadband is v. slow so pse be patient!
Expert:  Richard replied 12 months ago.
No problem!!
Customer: replied 12 months ago.
Ok. ID is 938 612 363 and p/w is 1693.
Pat
Expert:  Richard replied 12 months ago.
connecting now Pat
Customer: replied 12 months ago.
Again - many, many thanks Richard.
Pat
Expert:  Richard replied 12 months ago.
Your most welcome Pat!
If you could put that in the review at the top of the page, that would be appreciated
Thank you!
Customer: replied 12 months ago.
Will do. We can now sign off I guess. Cheers, Pat
Customer: replied 12 months ago.
Richard - if you are still there - my Windows Live mail seems not to be functioning.......... I had huge numbers of emails stored in it. I thought I had seen them downloading... Pat
Expert:  Richard replied 12 months ago.
ok, connecting again
Customer: replied 12 months ago.
Hi Richard
Hope all is well with you.
I understand from JustAnswer that I can come back to you like this - hope you receive my messge! A couple of days ago you helped me recover lost data for my computer - wonderful service! Yesterday I realised, though, that all my Contacts in Windows Live Mail were missing. Is it possible to download them/recover them?
Cheers,
Pat
Expert:  Richard replied 12 months ago.
Can you run teamviewer and give the ID and Password ***** I can connect and see if they are there.
Customer: replied 12 months ago.
Am doing this.
Customer: replied 12 months ago.
OK. The ID is 938 612 363 and the p/w is 8829
Expert:  Richard replied 12 months ago.
connecting
Customer: replied 12 months ago.
Not sure if we have signed off here, Richard. Anyway - greetings from the Scottish Highlands and thanks for all your efforts - even though, in this case, it didn't work. I will now be seeking further tutorials from everywhere about how to back up stuff effectively. Never seemed to have managed it very well so far.
Cheers,
Pat
Expert:  Richard replied 12 months ago.
We are disconnected Pat, and thank you very much!!

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