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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35307
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I installed the windows 10 (free upgrade) about 10 weeks ago

Customer Question

I installed the windows 10 (free upgrade) about 10 weeks ago & it has been working well.
Today it seems to have reverted to version of windows 7 & I have the icons from the bottom of the screen.
Submitted: 1 year ago.
Category: Microsoft Office
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you click this link and tell me what on that web page it tells you please
http://whatsmyos.com/
It says Your OS at the top
Customer: replied 1 year ago.
your os is windows 10
Expert:  Richard replied 1 year ago.
ok, you do have windows 10 installed still it has not gone back to windows 7
You moved the icons to the bottom of the screen, this is what changed, you can drag them to another location if you wish.
But you are still on windows 10
If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you
Customer: replied 1 year ago.
All the icons on the bar at the bottom of the screen have disappeared except three and these are not responding
Expert:  Richard replied 1 year ago.
ok, and this happened today?
Customer: replied 1 year ago.
yes
Expert:  Richard replied 1 year ago.
ok, I want you to do a system restore to undo any damage that has occurred.
Press the windows key + X and click on control panel
Then click on System
then System Protection
Then System Restore.
Follow the steps and perform a restore choosing the last restore point.
Let this complete and tell me if it is now operating correctly.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else Let me know the results please
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 35307
Experience: Over 15 year experience resolving Microsoft Office Issues
Richard and other Microsoft Office Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
I lost the page with the ID & password ***** I could make a note of them.
Expert:  Richard replied 1 year ago.
no problem, its still open, just go through the open apps and you will see it.
You can press ALT + Tab to do this
Customer: replied 1 year ago.
ID 940 532 211
Password *****
Expert:  Richard replied 1 year ago.
ok closer but now you closed the program...
you need to leave it open. Open it again, give me the new password ***** leave it open please
Customer: replied 1 year ago.
Sorry the ALT + Tab wont open it again what should I do
Expert:  Richard replied 1 year ago.
you closed the program, so you need to open it again from your list of programs
Customer: replied 1 year ago.
sorry not being computer literate I dont know where to get what your asking for.
Expert:  Richard replied 1 year ago.
Its ok
You did this before, you installed a program called Teamviewer on your computer.
Its that program you need to run and leave open please.
Customer: replied 1 year ago.
Teamviewer will not download again
Expert:  Richard replied 1 year ago.
you do not need to download it again, you just need to open the program.
As I am saying, go to your list of programs and open Teamviewer.
Customer: replied 1 year ago.
how do I get to my list of programs
Expert:  Richard replied 1 year ago.
you click the Windows logo button in the bottom left, and then all apps
Just like accessing any of your apps.
Customer: replied 1 year ago.
the windows logo is one of the remaining logos but is not responding
Expert:  Richard replied 1 year ago.
ok, can you restart the computer and come back here and we will start from the beginning again.
Customer: replied 1 year ago.
I have restarted the computer and I have found the teamviewer Id code and password
Expert:  Richard replied 1 year ago.
ok, please give it to me
Customer: replied 1 year ago.
I'd 940 532 211
Password *****" fgbcf
Customer: replied 1 year ago.
I'd 940 532 211
Password *****
Expert:  Richard replied 1 year ago.
connecting
Customer: replied 1 year ago.
There is a restore message come up but the computer is back to where it was yesterday.Thankyou
Expert:  Richard replied 1 year ago.
Perfect!
Good to hear, it will now be ok
Richard

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