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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 40339
Experience:  Over 15 year experience resolving Microsoft Office Issues
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We've just migrated to office 365 and are having huge issues

Resolved Question:

we've just migrated to office 365 and are having huge issues with the restoration of email data to the new online exchange server
Our current support are telling me that we have to wait for it to update with no idea how long this will take and even remote users cannot currently work in cache mode as the exchange data hasn't updated yet.... is this true??
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
That is true sorry, the server needs to do this one time update and until then even cache mode wont work as it has nothing to download and cache.
It is also try that you cannot know how long this will take as the speed and timings fluctuate.
It is a one time thing, but you need to wait till the servers are updated to start using it, as the emails need to get onto them
It will operate normally following this.
Customer: replied 1 year ago.
what effects the timing for this update? the bandwidth / size of files? we only have 10 email users and the largest file size is 7Gb - is this worth stopping and segmenting the data?
Customer: replied 1 year ago.
file = .pst
Expert:  Richard replied 1 year ago.
The bandwidth, the utilization of the server, the bandwidth on the servers side and any quotes imposed.
Its not worth segmenting the data as you need to get it all on anyway, so your best to wait it out and let it upload.
7GB is a lot to upload, and with average uploads speeds of 10mb this can take quite some time, but its in progress, and it will complete just needs some time.
Usually it will on average be done in 24 to 48 hours.
Customer: replied 1 year ago.
it started on Saturday and still hasn't completed!
Customer: replied 1 year ago.
is there a way to check how much has migrated?
Expert:  Richard replied 1 year ago.
No sorry, you cannot see the progress.
you must really have minimal bandwidth, or a lot of large PST files, but there is no way to currently speed this up and if its since Saturday it will be close to finishing so you are best to let it complete.
If its stopped now its just going to need to happen again.
Richard and other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
ok thanks