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Richard
Richard, Software Engineer
Category: Microsoft
Satisfied Customers: 37667
Experience:  Over 15 year experience resolving Microsoft Office Issues
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My partner in France (so I am dealing with this ) had

Customer Question

My partner in France (so I am dealing with this for him) had his hotmail account hacked into , so microsoft have closed down his old email. He has a new hotmail account but he needs to have his contacts and inbox from the old account transferred into his new account. It includes lots of photo attachments etc which he doesn't want to lose. His name is***** old hotmail address was***@******.***. His new address is***@******.***. Please can you help
Submitted: 1 year ago.
Category: Microsoft
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
He will need to get access to the previous account to get access to this information.
Whats the exact message he now gets when trying to sign in?
Customer: replied 1 year ago.
When can you phone me?
Rose
Expert:  Richard replied 1 year ago.
If you would like me to call, this is an additional service, please accept it and I can call you now.
Richard and 4 other Microsoft Specialists are ready to help you
Customer: replied 1 year ago.
When will you phone me?
Expert:  Richard replied 1 year ago.
I need your phone number please, can you send it to me in your reply and I will call.
Customer: replied 1 year ago.
01422 844040
Expert:  Richard replied 1 year ago.
calling
Expert:  Richard replied 1 year ago.
Hi there,
As we discussed, here is the link
https://account.live.com/acsr?rollrs=04
Customer: replied 1 year ago.
can you phone me again please 01422 844040
Expert:  Richard replied 1 year ago.
calling now
Expert:  Richard replied 1 year ago.
I got your voicemail when calling
Customer: replied 1 year ago.
the line is free now
Expert:  Richard replied 1 year ago.
ok