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Dan
Dan, Network Administrator
Category: Microsoft Office
Satisfied Customers: 1463
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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My screen states Server not found I have checked comnection

Resolved Question:

My screen states Server not found I have checked comnection and all ok what can I do?
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Dan replied 10 months ago.
Hello and thank you for your question. I look forward to assisting you today. Is this a stand alone computer using Windows?
Customer: replied 10 months ago.
It's a laptop using windows
Expert:  Dan replied 10 months ago.
Okay thank you. What version of Windows please?
Customer: replied 10 months ago.
Windows 7
Expert:  Dan replied 10 months ago.
Okay. This may take a few minutes, but I need to walk you through it step by step. First though, have there been any changes to your internet service that you are aware of?
Expert:  Dan replied 10 months ago.
Still with me?
Customer: replied 10 months ago.
Sorry but I was called away from my computer I will have to get back to you tomorrow. Jean.
Expert:  Dan replied 10 months ago.
No problem, just get back to me when you can.
Customer: replied 10 months ago.
Hi Dan. Sorry about delay. I am now able to access computer again. Please bear with me I am 73 years old and not very good with IT etc. Thanks
Expert:  Dan replied 10 months ago.
No problem! Click your start button then control panel. If it opens in the Category List, click on Network and Internet. Next, click on View network status and tasks, then in the left pane click on Change adapter settings. There you should see your network card which will be labeled as Local Area Connection. Right click on that and select properties and when that window opens, find the Internet Protocol Version 4 item and double click it. Another window will open to reveal the properties of that protocol. At the bottom of that window, you should see two options, the first of which may already be checked which is "Obtain DNS server address automatically". Check the option below that and when you do the Preferred and Alternate DNS server settings will highlight. To the right of the Preferred in the open boxes, type in these numbers 8.8.8.8 For the Alternate box, type in 8.8.4.4 then press OK on both windows and let me know what happens.
Customer: replied 10 months ago.
I followed instructions and got to Find Internet Protocol Version 4 and double clicked on it. You stated a window will open to reveal the properties of that protocol but no window opened. Jean
Expert:  Dan replied 10 months ago.
Okay then, just highlight Internet Protocol Version 4 and click the Properties button below it.
Customer: replied 10 months ago.
When you say just highlight Internet protocol. 4 what do you mean. All the other items in this list have got a tick and properties is not highlighted. The other option is install or uninstall.
Expert:  Dan replied 10 months ago.
Just move your mouse pointer over it and click once.
Customer: replied 10 months ago.
When I put 8.8.8.8in the preferred DNS server it comes up. The network address entered is invalid.
Expert:  Dan replied 10 months ago.
Are there any other numbers in that entire window?
Customer: replied 10 months ago.
The only numbers are the ones I put in.
Expert:  Dan replied 10 months ago.
I presume you have no internet connection with this computer, correct?
Customer: replied 10 months ago.

I did not have internet connection on my computer. I have now sorted out this problem myself after getting advice from a friend. My computer was restored it to a previous time and the internet connection was restored. I was dissapointed regarding the time lapse in replying to me and think that

the question of the connection to the internet should have been questioned

much earlier.

Expert:  Dan replied 10 months ago.
I am glad you got it working! Have a nice day!

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