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jstinehelfer
jstinehelfer, Information Systems Manager
Category: Microsoft Office
Satisfied Customers: 23
Experience:  A+ Comptia Certified computer repair
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I have been refused activation of my windows 7 saying it is

Customer Question

I have been refused activation of my windows 7 saying it is not genuine all I have done over the time I have had the program is formatted or renewed the hard drives from IDE to Sata as I have done now The last time it did this I bought a new program a 64 where as this one is a 32 Please help many Thanks
Submitted: 9 months ago.
Category: Microsoft Office
Expert:  michelleclive replied 9 months ago.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.let me know the make and model of the computer. Did you brought new windows 7 64 bit disk to install windows os.
Customer: replied 9 months ago.
The computer I am using is a self built one the mother board is a Asus all the parts I bought fromm CCL Computers The program I have got is Windows 7 Professional 32-bit ( 2009 )
Expert:  michelleclive replied 9 months ago.
if you have a windows os disk purchased and not using the one came with an oem computer then it must work.
Customer: replied 9 months ago.
No thankyou all I am wanting is the reactivation of my genueing windows 7 Pro .
Expert:  michelleclive replied 9 months ago.
Do you have an invoice for the windows 7 pro purchase?
Customer: replied 9 months ago.
All I have got here is the numbers on the carton (end item pn: FQC-00730 ) ( carton no: VM019898937) As it is 7 years since I purchased this program.
Expert:  michelleclive replied 9 months ago.
do you see a windows licence key on the cd jacket
Customer: replied 9 months ago.
Proof of License X15-53897 All so a COA Barcodes *00180440839534*
Expert:  michelleclive replied 9 months ago.
let me see if Microsoft can verify and provide you a new windows licence key.
Customer: replied 9 months ago.
The Product Key I have got is FJVJQ-V3TV6-RFYF2-8BDMT-BTG8P
Expert:  michelleclive replied 9 months ago.
This looks like a valid key so what is the problem you are facing.
Expert:  michelleclive replied 9 months ago.
did you try to activate windows?
Customer: replied 9 months ago.
On the computer actavation it comes back saying it can not activate the system so I used the phone and the lady there said it is not genueing why I do not know ?
Expert:  michelleclive replied 9 months ago.
Step 1: Go to start menu and right click on computer, now click on Properties and then click on Activate Windows Now. Step 3: Type yourWindows 7 Professional Serial Key and Click Next. Step 4: Now Click on Use the Automated Phone System and select the location and then click on Next.

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