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Tim
Tim, Sr Systems/Network Engineer
Category: Microsoft Office
Satisfied Customers: 801
Experience:  15 years in IT, have been with Ebay, DoD, and many others.
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My Microsoft Outlook has stopped working properly !! Nothing

Customer Question

My Microsoft Outlook has stopped working properly !! Nothing registers or downloads
Can still access the Outlook Inbox and Outbox ok on my iphone but laptop has stopped working and I need to use the primitive source on Orange email , to access emails.
Submitted: 10 months ago.
Category: Microsoft Office
Expert:  Tim replied 10 months ago.
Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Expert:  Tim replied 10 months ago.
can you give me more info, as to who the provider is and ths history behind this?
Customer: replied 10 months ago.
My email address is***@******.***, originally provided thro Orange Broadband
Changed Broadband thro my Office Supply company 6 months ago to Demon Broadband and have experienced occasional problems with Delivery Failure Notification, however, have persevered. I prefer to access emails thro Outlook and this has been working fine up until 9 days ago, when I encountered 2 things.
While I was on holiday and " Away Msg" generated 18000+ emails from the same Office supply company , from their monthly email Invoice. I deleted all of the emails and then noticed that fairly quickly after that the Outlook Inbox was not downloading.
I appear to be able to still send from the Outbox, as my colleagues are receiving emails , but the Outbox is not recording activity either.
can still use Outlook on my phone and can still access emails thro Orange email
Expert:  Tim replied 10 months ago.
OK, when you say orange mail, you probably mean their web interface. I can offer remote assistance to look at your outlook, as well as give you a call, I know you are in the UK.
Customer: replied 10 months ago.
Not sure what you mean ?
Expert:  Tim replied 10 months ago.
I'm sorry by what part? I was asking you about orange mail, your saying that does or does not work in exchange? And I was offering to remote into your PC as well as give you a call, this is not something i'm going to be able to trouble shoot with you over chat.
Customer: replied 10 months ago.
Ok I understand now re the remote
What do I need to do ?
Expert:  Tim replied 10 months ago.
Accept the offer, and I will give you a link so we can connect, I can call as well.
Tim, Sr Systems/Network Engineer
Category: Microsoft Office
Satisfied Customers: 801
Experience: 15 years in IT, have been with Ebay, DoD, and many others.
Tim and other Microsoft Office Specialists are ready to help you
Customer: replied 10 months ago.
Alan Hopper ***********
Expert:  Tim replied 10 months ago.
Please click this link, agree and open the file http://www.justanswer.com/remotedesktop/join.aspx?Session=491f9706-02f5-4060-8811-bc2d57bee354

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