How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cris Your Own Question

Cris
Cris, Computer Expert
Category: Microsoft Office
Satisfied Customers: 5857
Experience:  I have 10 years covering all types of software. Backup software, Office, photo and video editing, online software.
10156100
Type Your Microsoft Office Question Here...
Cris is online now

My Outlook account has been suspended and it does not like

Customer Question

My Outlook account has been suspended and it does not like my mobile number to send verification code what else can I do?
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Cris replied 8 months ago.
Hi,Thanks for contacting JustAnswer.com I am Cris. Sorry to hear about your issue.I would like to clarify that we are not Microsoft, Hotmail, MSN, or Live. Your account was hacked and being used to spend out spamming emails. Once Microsoft is aware of the issue they then block access to the account. This is how they are able to stop the spammingYou will have to fill out the Windows Live Account Recovery Form. This is the only alternative solution offered by Microsoft for a free account. Since there is no billing info on the account they unable to validate your identity over the phone and do not offer Live Support. The form will require you to give them a contact email. This will be a secondary email you have access to, Microsoft will then send you a reply about your account to the contact email. If you don't here is a link to open a free Gmail account.http://mail.google.com/For the recovery form, click here>>> https://account.live.com/acsr/Make sure to fill out as much information on the form as you can. The billing section is left blank since it's a free account.It will take a few days to process your form. However, you will receive a response and if you provide enough detailed information you should recover the account. Once you have submitted the form you will be provided a PIN and website. The PIN is for a temporary account on the Microsoft private forum site. It allows you to discuss the account in question with their support team. You can ask questions about the account and check the status of the questions and form. It's a support ticket through their Windows Live Solution Center.Once they have reviewed the form they then send you instructions on how to regain access to the account to the alternate email you provided on the form.It may take a few days to process your request, but you will get a response and if you provide enough detail, you should be able to recover your account.Basically, just follow the steps and fill out as much information as you can and they should be in touch with you. They will give you a pin number and then a link to a private account/forum. Write down the pin number when it is given to you and keep this in a safe place. You'll need the pin to enter the temporary account that will be created for you. The temporary account means they will setup a private forum where you can discuss the compromised hotmail account with their support agent. Your answers to reset or recover the hacked hotmail password ***** account will be stored in the private forum. You can return to the forum to check the status of their investigation. It's basically just a support ticket through a temporary Windows Live Solution account.Once they review all the information they will send you instructions on how to regain access to your account to the alternate email address you provided.This is the ONLY thing you can do. They should answer in 1 or 2 days, but many users have reported that it may take at least a week to get a reply. I understand the frustration but please do it as soon as possible. It's a lot of waiting time, but it is the best they can do considering the tens of thousands of people this happens to, and unfortunately Microsoft does not have phone customer support for Hotmail issues, and sorry to say, it's the ONLY way to get it back.I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don't want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information. I hope you understand that following the above steps is the only way to get your account back... Let me know if you have any further questions. Please take the time to rate my service at the top and submit.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • jstinehelfer

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
< Last | Next >
  • http://ww2.justanswer.com/uploads/JS/jstinehelfer/2012-6-6_215146_Pictureofme1.64x64.png jstinehelfer's Avatar

    jstinehelfer

    Information Systems Manager

    Satisfied Customers:

    23
    A+ Comptia Certified computer repair
  • http://ww2.justanswer.com/uploads/JA/JasonJames122/2011-12-16_135647_jasonjamesheadshotweb.64x64.jpg JasonJames122's Avatar

    JasonJames122

    Computer Enthusiast

    Satisfied Customers:

    0
    I manage all information systems (network of Windows PC's and servers with Microsoft Office products) for a small business
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    232
    Computer Software Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg KamilAnwar1's Avatar

    KamilAnwar1

    Office Specialist

    Satisfied Customers:

    118
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    111
    Certified Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    110
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Microsoft Office Specialist

    Satisfied Customers:

    55
    Working as Tech support specialist with a world famous computer manufacturer
 
 
 

Related Microsoft Office Questions