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Richard
Richard, Software Engineer
Category: Microsoft Office
Satisfied Customers: 31278
Experience:  Over 15 year experience resolving Microsoft Office Issues
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I have purchased a pro surface 3. reason it will not

Customer Question

I have purchased a pro surface 3. For some reason it will not open any photographs.
It comes up with the message "Invalid value for registry"
Advice please.
Submitted: 8 months ago.
Category: Microsoft Office
Expert:  Richard replied 8 months ago.
Hi there and welcomeCan you tell me please from where you got these photos? And what format they are? eg: Jpg?
Customer: replied 8 months ago.
Hi Richard. The photos where taken by myself with a camera. They are all JPG and they should all open with PHOTOS.
Initially there was no problem, but now I get the above message.
John
Expert:  Richard replied 8 months ago.
ThanksCan you right click a photo and select open with, then choose Photos.Does it then open?
Customer: replied 8 months ago.
Tried that... no
Expert:  Richard replied 8 months ago.
When did the problem start?
Customer: replied 8 months ago.
Three or four weeks ago.
Expert:  Richard replied 8 months ago.
Download CC Cleaner (free) from here http://www.filehippo.com/download_ccleaner (Click Download Latest Version on the top right) Run it and let it scan and repair your registry. Once done, restart the computer and tell me if you still have the problem please.
Customer: replied 8 months ago.
Will not display the page.
Expert:  Richard replied 8 months ago.
http://www.filehippo.com/download_ccleanerTry this link please

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