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Jason Jones
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 15214
Experience:  Over 10 years work experience.
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I have forgotten my password ***** my laptop

Resolved Question:

I have forgotten my password ***** my laptop
Submitted: 11 months ago.
Category: Microsoft Office
Expert:  Jason Jones replied 11 months ago.
Hello, I am the person that will be helping you today. I am sorry to hear you are having such problems with your Microsoft account. I have had to personally deal with this issue a good couple thousand times. Please, follow the instructions below to reset your password:- Click the following link: http://account.live.com/password/reset- Fill out all of the requested information- Once all of that is complete, you will be given the option to reset your password.You will be able to reset your password ***** you have issues with that or you would just rather speak with someone, you can call the following number: (###) ###-#### (Choose to speak with a billing representative and upgrade to Hotmail Plus)If all of that does not work, you may wish to consider upgrading your Hotmail account to the Hotmail Plus package, which is $19.99 per year. You can do that by calling the following number and telling them that you want to upgrade your free Hotmail account to the Hotmail Plus package: (###) ###-#### (Choose to speak with a billing representative and upgrade to Hotmail Plus) Once you do that, they will work with you to get your password ***** I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)Please, do not forget to rate my help on this page.Thank you again, - Jason P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.
Customer: replied 11 months ago.
the codes that you sent me are not allowing me to access my laptop
Expert:  Jason Jones replied 11 months ago.
The codes are not used for the password. You must enter the codes on the reset page and then reset the password. Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
Jason Jones, Computer Technician
Category: Microsoft Office
Satisfied Customers: 15214
Experience: Over 10 years work experience.
Jason Jones and other Microsoft Office Specialists are ready to help you
Expert:  Jason Jones replied 11 months ago.
A phone call will not help much in this case. Instead, may I start a secure remote assistance session with you on a different computer? That will allow me to help you reset the password. Follow the instructions below to begin the remote helping screen.Remote page: http://remote.jasonfixedit.comAfter clicking the link above, enter the following two digit number: 39 and click the circle button to start the remote application.(After the file finishes downloading, please open the file and run it.)

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