How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike the Mac Medic Your Own Question
Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Microsoft
Satisfied Customers: 8997
Experience:  Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
25267123
Type Your Microsoft Question Here...
Mike the Mac Medic is online now

When i tried to get into my microsoft account to read my emails

Customer Question

when i tried to get into my microsoft account to read my emails in outlook.com, i was asked for my password. I had forgotton it and tried to change my password, i got through the first stage by using my last four digits of my mobile number, when it went on the the second verification security question of my landline number, i could not use it as i have changed my landline number, can you help me please as i cannot get into my emails with outlook!
Submitted: 1 year ago.
Category: Microsoft
Expert:  Mike the Mac Medic replied 1 year ago.
You can still enter the old number did you try that? Her it says email or phone so maybe you don't need it: https://account.live.com/password/reset
Customer: replied 1 year ago.
i will try putting my old telephone number in , if that doesnt work how do i get back to you
Expert:  Mike the Mac Medic replied 1 year ago.
Bookmark this page but this link does not ask for your phone number it says email or phone so maybe you don't need it: https://account.live.com/password/reset
Expert:  Mike the Mac Medic replied 1 year ago.
https://account.live.com/password/reset
Expert:  Mike the Mac Medic replied 1 year ago.
Any luck?